Nova88 Privacy Policy – Our Transparent Approach to Your Data

Nova88 (https://nova88.express) places the highest importance on its users' privacy. This Privacy Policy applies to all individuals who register or visit the Nova88 platform — whether through the website, mobile app, or any other channel.

This policy clearly sets out what data we collect, why we collect it, where it is stored, and how it is used. Nova88's goal is to maintain a fully transparent relationship in which users can always know exactly what is happening with their information.

• This policy was last updated in January 2026.
• Nova88 may update this policy at any time — you will be notified of any changes at your registered email address.
• This policy has been developed in accordance with international data protection standards.

Nova88 believes every individual should have control over their own personal data. That's why this privacy policy is written in plain language — not to confuse you with complex legal jargon.

Nova88 only collects data that is necessary to operate its services. A detailed list is provided below.

Information collected at registration:

• Full name and date of birth
• Mobile number and email address
• Preferred payment method (bKash/Nagad/Rocket number)
• District or division of residence (optional)

Information collected during KYC verification:

• National ID number and copy
• Passport or driving licence (as an alternative)
• Selfie or photo (for identity verification)

Automatically collected information:

• IP address and device information (operating system, browser)
• Activity logs on the platform (login times, betting history)
• Cookies & Session Data
• App Usage Statistics

Nova88 uses your information for the specific purposes listed below and for no other purpose.

• Account management: Login verification, password recovery, and profile updates.
• Payment Processing: To process deposits and withdrawals securely.
• KYC & Fraud Prevention: To detect multiple accounts and prevent money laundering.
• Customer Service: To assist our support team in resolving issues.
• Platform improvement: To understand which features are used most — in the form of non-personally identifiable statistics.
• Security monitoring: To detect unusual login activity or suspicious behavior.
• Fulfilling legal obligations: To provide required information to licensing authorities or legal investigations.

Nova88 may analyse your betting or gaming history to put together relevant offers for you. However, this analysis is confined to within the platform and is never shared with any external third party.

Nova88 does not sell your data or share it with third parties for advertising purposes. However, information may be shared in the limited circumstances outlined below.

Nova88 follows the highest industry standards to protect your information. A few key measures are outlined below.

• 256-Bit TLS Encryption: All data exchanged between your browser and Nova88 servers is transmitted through encrypted channels.
• Database Encryption: Stored passwords and sensitive data are kept in hashed and encrypted form — even Nova88 staff cannot view them directly.
• Access Controls: Access to internal systems is restricted to authorized personnel only, and every access is logged.
• Regular security audits: Third-party experts conduct regular security audits of Nova88's systems.
• Two-Factor Authentication (2FA): Users can further secure their accounts by enabling 2FA themselves.
• Data Backup: Data is backed up across multiple secure servers to ensure nothing is lost in the event of a technical issue.

If Nova88 identifies any security vulnerability or issue, it acts immediately and notifies affected users.

Nova88 uses cookies on its website and app to enhance the user experience. Cookies are small text files stored in your browser.

Types of cookies Nova88 uses:

You may delete or block cookies at any time through your browser settings. However, blocking essential cookies may prevent certain features, including login, from working properly.

Nova88 believes every user should have full control over their own data. The rights below are yours and can be exercised at any time.

To exercise these rights, email support@nova88.express or reach us via live chat. We typically respond within 7 business days.

Nova88 does not retain data longer than necessary. The retention periods for different types of data are listed below.

• Active account data: Fully retained for the duration of active account.
• Closed account data: After account closure, for up to 5 years for legal compliance purposes.
• Transaction records: 5–7 years in accordance with financial regulations.
• KYC Documents: Up to 5 years after account closure — as required by licensing conditions.
• Support Chat Logs: Up to 3 years.
• Cookies & session data: 30 to 365 days, depending on the type of cookie.

Once legal retention obligations have expired, data is securely deleted or anonymised in a manner that makes recovery impossible.

All Nova88 services are strictly for users aged 18 and above. We do not knowingly collect information from minors.

• Date of birth is verified at the time of registration.
• Identity documents are verified during the KYC process to confirm your age.
• If any user is found to be under 18 years of age, their account will be immediately closed and all collected data will be deleted.
• Parents and guardians are advised to monitor their children's internet usage.

If you suspect a minor has created an account on Nova88, please notify us immediately at support@nova88.express — we will take prompt action.

Nova88 may update this Privacy Policy as needed. Updates may occur due to changes in services, new legal obligations, or technological improvements.

• For significant changes, a notification will be sent to your registered email at least 15 days before the update takes effect.
• For minor changes, this page will be updated with a revised date to reflect the amendment.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request that your account be closed.

For any questions or concerns about this policy, contact Nova88 Support — we are always ready to respond with full transparency.