How to claim a bonus, how long withdrawals take, how to become a VIP — find clear, detailed answers to the most frequently asked questions about Nova88, all in one place.
FAQ Topics
Select a topic from the categories below, or jump straight to the FAQ accordion.
How to claim the welcome bonus, what the wagering requirements are, and which bonuses apply when — it's all in the FAQ.
Find out how long withdrawals take, which methods are available, and what the minimum amount is — all in this FAQ section.
Learn how VIP levels work at Nova88 and what perks come with each tier — it's all covered in the FAQ.
Account closure or temporary suspension, and data deletion — these questions are all answered in the FAQ.
Minimum bet amounts and where to start for each game — useful information for new players, covered in the FAQ.
Find out where to view your betting records or payment history, and how far back the history goes.
Our FAQ
Thousands of people join Nova88 every day. New members tend to ask the same questions — how bonuses work, how long withdrawals take, what VIP membership gets you. This FAQ page gives honest, detailed answers to all of those questions.
Joining Nova88 is more than just creating an account — it's a complete gaming experience. Sports Betting, Live Casino, jackpots, and the latest games, all under one roof. That said, not knowing the basics can mean missing out on the full benefits. That's exactly why this FAQ was put together.
If you still have questions after reading through these, the Nova88 support team is available around the clock to assist you in Bangla.
If you're unsure about anything on this page, ask us via live chat. The support team typically responds within 3 minutes.
All FAQs
You don't need to do anything to claim the Nova88 welcome bonus — it's fully automatic. Simply complete your registration and make your first deposit, and the bonus will be added to your account instantly.
The welcome bonus matches 100% of your first deposit — deposit ৳1,000 and you'll receive an extra ৳1,000 in bonus funds, up to a maximum of ৳5,000. The bonus will appear directly in your bonus wallet.
One thing to keep in mind — to withdraw your bonus, you'll need to meet a wagering requirement. You can see the exact details in the Bonus section of your dashboard. It's always a good idea to read the bonus offer's terms and conditions before making a deposit.
The wagering requirement (or playthrough) is the total amount you need to bet before you can withdraw bonus funds. For example, if you receive a ৳1,000 bonus with a 10x wagering requirement, you must place a total of ৳10,000 in bets before the bonus becomes withdrawable.
The calculation is based on the bonus amount, not your original deposit. Each bet chips away at the total — you can track exactly how much remains in real time under the Bonus section of your dashboard.
One important thing to note — not all games contribute equally to wagering requirements. Sports Betting and slots typically count at 100%, but some table games may only count at 50% or less. To check the specific terms for your bonus, visit Bonus Details in your dashboard or ask support.
The fastest way to withdraw from Nova88 is via bKash or Nagad. Once you submit a withdrawal request, funds typically arrive on your mobile within 2 to 6 hours — even during peak times.
To withdraw, log in → go to Cashier → select Withdraw. Enter the amount and choose your preferred payment method. The minimum withdrawal is generally ৳500.
To speed up withdrawals, complete your KYC verification in advance — just upload your national ID and a selfie. Without KYC, larger withdrawals may require a manual review, which can take longer. Also, your deposit and withdrawal must be made under the same name and through the same method.
Yes, Nova88 sets minimum bet amounts with both new and experienced players in mind. Sports Betting starts from as little as ৳10 — meaning you can place a bet on cricket or football without spending much at all.
Minimum bet amounts vary by game type in Live Casino: slots start from ৳5, while Live Blackjack or Baccarat typically starts from ৳50. The minimum and maximum bet limits for each game are displayed before you enter the table.
For newcomers, the best approach is to start with smaller bets, get a feel for the games and how they work, then gradually increase your stakes. That's the essence of responsible gaming.
There's no separate application for Nova88's VIP program — the more you bet, the more points you earn, and your level goes up automatically. The system tracks your activity on its own.
Nova88 has five VIP tiers — Bronze, Silver, Gold, Platinum, and Diamond. Each tier you reach unlocks better benefits than the one before:
Your current level, and how many more points you need to reach the next one, are both visible in the VIP section of your dashboard.
After logging in to Nova88, you can find your history in two separate sections of the dashboard:
Betting History: Profile → Betting History — here you can view the date, amount, game name, result, and win/loss amount for every bet you've placed. Use the filters to narrow down by specific date or game.
Transaction History: Profile → Transaction History — here you can see the date, amount, and status (completed / pending / cancelled) of every deposit and withdrawal.
Transaction history for the past 90 days is available directly on your account. For records older than that, contact support — they can retrieve and send you the details for any specific period.
Nova88 offers three separate options for taking a break or closing your account — choose the one that suits your needs:
Temporary Break (Cooling-off): Go to Profile Settings → Responsible Gaming → Cooling-off to temporarily pause your account for 24 hours, 7 days, or 30 days. Your account will be automatically reactivated once the period ends.
Long-Term Self-Exclusion: Contact support to request self-exclusion — your account can be closed for anywhere between 3 months and 5 years. During this period, login will not be possible and no marketing messages will be sent.
Permanent Account Closure: Email support@nova88.express or let us know via live chat. Once your identity is verified, your account will be permanently closed. Make sure to withdraw any remaining balance beforehand — this won't be possible after closure.
Learn More
Nova88's FAQ page covers the most commonly asked questions, but gaming is a personal experience — your specific situation may not be listed here. In that case, reaching out to support directly is always the best option.
The Nova88 support team is available in Bangla 24/7. They can help with everything from understanding bonus terms to tracking your withdrawals — not just technical issues.
If you'd like to read Nova88's full policies on any topic, the Terms & Conditions and Privacy Policy pages have everything you need. The Responsible Gaming page provides detailed guidance on self-exclusion tools and budget limit settings.
Using the Nova88 app, the FAQ page loads much faster and you can open the support chat directly from within the app. To download the app, Go Here।